Frequently Asked Questions
Am I required to use the repair facility the insurance company recommends?
The answer to that question is NO. The Appraiser's Act covers insurance companies and their representatives and states thus, "No appraiser or his employee shall require repairs to be made in any specific repair shop." This practice is known as "insurance steering" and is illegal in the state of Pennsylvania.
The answer to that question is NO. The Appraiser's Act covers insurance companies and their representatives and states thus, "No appraiser or his employee shall require repairs to be made in any specific repair shop." This practice is known as "insurance steering" and is illegal in the state of Pennsylvania.
What is a direct repair shop?
A direct repair shop, also known as a DRP, is an insurance controlled facility that agrees to repair your vehicle according to what the insurance company dictates. This means the shop agrees to abide by the insurance company's final appraisal.
A direct repair shop, also known as a DRP, is an insurance controlled facility that agrees to repair your vehicle according to what the insurance company dictates. This means the shop agrees to abide by the insurance company's final appraisal.
My insurance carrier indicated to me that if I do not use one of their preferred shops the cost of any additional repairs will come directly out of my pocket and will not be covered by my insurance, is this true?
The answer to that question is NO. Many insurance companies try to steer potential customers away from independent collision shops by telling this lie. Once again, according to the Appraiser's Act, the insurance company is bound by law to repair the vehicle to pre-accident condition, regardless of the shop chosen for the repair.
The answer to that question is NO. Many insurance companies try to steer potential customers away from independent collision shops by telling this lie. Once again, according to the Appraiser's Act, the insurance company is bound by law to repair the vehicle to pre-accident condition, regardless of the shop chosen for the repair.
What is an enhanced vehicle inspection?
ACT 228 of 2004 required to establish a system of privately owned vehicle inspection facilities, staffed with specifically trained individuals to inspect reconstructed, specially constructed, modified, flood, recovered theft, collectible vehicles and street rods for compliance with vehicle regulations, procedures and policies of the state department of vehicle transportations. Catania Auto Body is a licensed facility to perform enhanced vehicle inspections and is happy to walk you through this process.
ACT 228 of 2004 required to establish a system of privately owned vehicle inspection facilities, staffed with specifically trained individuals to inspect reconstructed, specially constructed, modified, flood, recovered theft, collectible vehicles and street rods for compliance with vehicle regulations, procedures and policies of the state department of vehicle transportations. Catania Auto Body is a licensed facility to perform enhanced vehicle inspections and is happy to walk you through this process.